DR Properties Management Property Management Services
Emergency Contacts for Tenants (Managed Properties Only)
If you experience a genuine emergency outside of office hours or during weekends, please contact one of our contractors listed below.
- This service is for emergencies only.
- Contractors do not have keys to your property.
- If it’s not urgent, please email us on the next working day instead.
Please note:
If a non-urgent issue is reported as an emergency, you will be charged for the call-out.
Plumbers:
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Electrician:
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Locksmith:
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General emergency maintenance
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For a gas leak emergency
Please call the National Gas Emergency Service at 0800 111 999.
DR Properties Management Property Management Services
COMPLAINTS PROCEDURE
We aim to provide a high standard of service at all times. If you are unhappy with any aspect of our service, please raise your concerns with the person handling your matter as soon as possible.
If the issue is not resolved, you may submit a formal complaint in writing by email or letter to: .............................. Complaints can also be made by telephone if preferred.
Once we receive your complaint, we will:
- Acknowledge receipt within 3 working days
- Carry out a full and impartial investigation by a senior member of staff not previously involved
- Provide a written response within 15 working days
If we need more time, we will keep you informed and explain the reason for any delay.
If you remain dissatisfied after receiving our final response, you may refer your complaint to the Property Redress Scheme for independent review to the Property Redress Scheme at:
Premier House, Elstree Way, Borehamwood, WD6 1JH
Email: info@propertyredress.co.uk
Contact No: 0333 321 9418
